Contact us!
We would like to hear from you if you have comments, questions, feedback,
whatever.
The best way to contact us is by email. We check in all through the
day and always respond as soon as possible and we respect your privacy. We
have tried to put every bit of information relating
to our products and policies here online so that we can get some work done
while the website can provide you with what you need to know. If we have left
out some information we are happy to answer your questions, we just don't have
an office full of people to answer the phone, so please take a minute or two to
email your questions, send your comments, feedback, complaints, whatever, we
always reply.
If you cannot find the information you need on the site and only
a phone call will answer your question you may call us at 787-825-6193 from
9:00 AM to 7:00 PM EST Mon - Sat., and
leave a message
. If anyone is near the office when you call, the call will be answered, if
not, we'll get back to you as soon as possible. If we do not return your call
it is because your phone number was not clearly recorded
OR
because the answer to your question is already available on the
FAQ page.
Please contact us if you have any
questions, but email is the best way to get answers always.
We do not accept phone orders, please do not call
to place an order. Orders require an order number which is generated by the
shopping cart.
This website is our catalog, we do not produce any other catalogs or brochures.
There is a 75% chance that you will reach a machine and not a
person because we keep busy, the place is often noisy and frequently we do not
hear the phone, but if you leave a message we'll get back to you as soon as
possible. We return calls but not
repeatedly, that's why we prefer email: You ask, we respond, everyone can go
on with what they need to do.
Si, hablamos un poquito de espaņol.
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