CAN'T I JUST CALL IN MY CREDIT CARD ORDER?
We have gone to great lengths to provide you with easy to use ordering choices
that do not require a full time staff to attend to. Our facilities are very
busy and quite often too noisy to hear the phone - which is why you don't see a
contact phone number everywhere. We provide a contact number with every order,
but do not
have the resources to dedicate to a full time phone staff. You can make
arrangements to phone in your payment information, but we do not offer a full
time order taking staff, sorry. We are
happy to provide quick support by email, and you can always leave a voice
message on our phone. Even if you wish to arrange to call in your payment
you will need to use the shopping cart to generate an order number that your
payment can be applied to.
We do regret the inconvenience but the alternative is significantly
higher prices to hire a full time phone attendant.
CAN I SAVE SOME MONEY ON SHIPPING?
Our shipping costs are high because we ship heavy items securely packaged.
We use USPS Priority mail for
several reasons: Delivery Confirmation service lets our clients verify that
their order has shipped and lets us verify that it has been delivered. We also
use Signature Confirmation for proof of delivery for credit card orders. These
services are not available with lower cost methods of delivery. Parcel Post
will save you money, but our insurance does not cover Parcel Post shipments.
If you want to take a chance with Parcel Post we will ship your order uninsured
and if it is damaged in shipping it is your responsibility. Not many people
want to take that chance, and it does not save a significant amount of money,
no more than $5.
Parcel Post can take up to six weeks to be delivered after we ship it. It can
arrive in less than a week, too, but the USPS will not investigate until after
90 days. Priority mail arrives usually within 3 to 7 days. The longest delay
we have seen has been only 2 days late, so we feel the Priority service is the
best overall value for our clients.
Shipping services of UPS, FedEx, DHL are not available locally except via 2nd
Day Air - no savings there. These services do not deliver on
weekends, generally. All the pricing we have seen online for FedEx, UPS, etc.
are at least 35% higher than the good old USPS services. These are
some of the reasons we prefer to use USPS
Priority mail.
WILL I KNOW THE TOTAL COST BEFORE I CHECKOUT?
The shopping cart will total your purchase without going through the checkout
process, but if you don't want to use the cart,
the price of each product is clearly marked and most products also have the
weight listed. On the "Policies" page there
are links to a USPS postal zone chart and a USPS Priority rate chart so you can
estimate the shipping cost before ordering. The actual total cost is shown in
the
shopping cart before checkout.
We charge a handling fee of $5.50 per table carton to help offset the cost of
shipping materials and Insurance. The costs are far higher than $5.50 per
carton but we share the expense with you. We charge no sales tax.
To estimate your shipping charges you must first determine your shipping zone
which is based on the first three digits of your Zip Code
(see ZipZones Chart
to determine your zone.)
Postage rates are listed
here
and the product weight is listed with each product.
The only exceptions are the "Too BIG" size portable top, the double nine
portable top and the VIP tables: We are charged for 20 lbs. even if the item
only weighs 10 or 12 Lbs. because of Postal regulations on package size.
THE SHOPPING CART WON'T TAKE MY ORDER?
The shopping cart uses "cookies" to store the items you choose until you are
ready to check out. You can put items in your shopping cart and they will stay
there up to three days so if you come back the next day the items you selected
will be in your cart already. Our "cookies" are not spyware, they expire after
3 days but they make it possible to resume shopping if you are interrupted. If
your browser has cookies disabled you may have trouble shopping here. We
suggest that you check your browser settings and try again. Firewalls and IP
proxies can also cause ordering problems.
If your browser has Javascript disabled you are probably not reading this page.
Our site uses Javascript to supply information in smaller pop-up windows. We
do not use any Pop-Up ads, you need to click on a link to activate the
Javascripts, but if you have that function disabled in your browser you will
not be able to access the information pages for the products or read our
information pages.
HOW IS THE TABLE SENT?
Portable Domino Tops, VIP Tables and Folding Tables are sent in one single
carton. Solid
wood and Custom Premium Tables ship in two cartons.
USPS Priority Mail generally takes 3-7 days to arrive at
your home. We use a Signature
Confirmation number which we email to
you the same day your table ships. That way you can check your shipment online
and we can, too, to be sure it arrives when it should. We also insure every
shipment that leaves our facility so if there is any loss or damage during
shipment you should notify us immediately to begin the claim process.
Please see our
Policies
page for complete information about shipping, refunds, guarantees, etc.
DO YOU HAVE ANY SPECIALS?
We have no sales because we have priced our products at the lowest possible
prices but occasionally we do have tables and tops available at special prices
because they are unclaimed or because they have cosmetic imperfections such as
a spot or streak in the finish or in the playing surface. You can see a list
of our specials
here.
These specials are generally completed tables so they
cannot be customized and options are not available with these orders, but for
many shoppers they are an excellent value!
CAN I ORDER WHOLESALE?
Our tables are custom made for the clients that order them. We cannot produce
the volume of tables required to offer wholesale pricing without compromising
the quality significantly. Our tables are hand finished and every part of the
table goes through 8 hand finishing operations before assembly. Our prices are
fairly low for the hours of hand finishing each table requires. We do offer
institutional discounts and you may read our pricing policies
here.
You will not see our products in any stores, this website is the only place to
order them.
WILL I GET A LOT OF JUNK EMAIL FROM YOUR SITE?
Please read our
Privacy Policy
for complete information, but no, we do not keep mailing lists, we respect your
privacy. Your
information is not shared with anyone. We don't store any of this
information online or where anyone outside our company can access it. We only
keep a record of your order in case there is a question in the future. We do
not spam and after you place an order we will only email you to confirm your
order and verify any details and to let you know when we expect to ship your
order or to reply to your questions.
When we ship your order we will email you the shipment information.
I DID NOT GET A SHOPPING CART SUMMARY / ORDER CONFIRMATION EMAIL?
If you completed the Checkout process an email is automatically sent to you
with information about your order. All emails will be sent to the email
address you entered in the shopping cart
during checkout. We do not send spam or share your email
address, it is ONLY used to communicate regarding your order. Many ISPs
have very agressive spam filters in place so
that our emails may not appear in your "INBOX". It is your responsibility to be
aware of and adjust your email settings so that you can receive communications
regarding your order. Often you may find the 'missing' email in your SPAM/JUNK
MAIL/BULK MAIL folder. You can add our email to your 'whitelist' or check
your other folders - if you haven't received an email you are expecting from us
you could also let us know. We are no longer
accepting orders from AOL email addresses due to all the problems AOL causes by
not delivering legitimate emails. We assume that you have
received our communications if they are not returned to us.
IS THERE ANY GUARANTEE ON YOUR TABLES?
We guarantee our tables are accurately described and represented on this
website. We guarantee the tables conform to their specifications and if you
are not satisfied we will refund your money. Our Satisfaction Guarantee does
not cover shipping damage which is covered by Insurance. Complete details are
on the
Policies
page and no, we do not guarantee higher scores. More fun, maybe....
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