PREMIO®GAME TABLES
How To Order

This website is our catalog, we do not produce any other catalogs or brochures. We have tried to put very complete information about our products and services online but if there is anything you need more information about you may call us Mon-Fri 9 AM - 8 PM EST at 787-825-6193, and if no one is available to take your call at that moment you may leave a message and we'll get back to you as soon as possible. We do return calls, but not repeatedly; another reason that email is the best way to get answers. If we do not return your call it is because your phone number was not clearly recorded, so you may wish to try again at another time.

Answers for many common questions are available on the FAQ page. Please contact us if you have any questions, but email is the best way to get answers always.
To find answers to a few common questions, please see our FAQ page

USING THE SHOPPING CART

You may use the shopping cart to check total prices with no obligation to buy. Just add items to your cart and it will show you the total cost of your order. The shipping costs for the items in your shopping cart are shown just below and to the left of the contents of the shopping cart.
The amount for S&H depends on where the order is being shipped to. A pop-up chart is available in the shopping cart so you can see what shipping zone you are in based on the first three digits of your Postal Zip Code. Find the range for the first three digits of your Postal Zip Code and the shipping zone (1, 6, 7 or 8) is shown there. When you find your shipping zone you can see the shipping cost for your order. The cart will show the total S&H,
Our policies regarding shipping and returns are shown on our Policies page

If you wish to place an order there are three steps to the ordering process:

1. Choose the items you would like to order and add them to your shopping cart. The shopping cart will send you a Customer Order Number by email when you complete checkout. You will need the Customer Order Number to place any order.

2. At checkout you will need to select the shipping zone for your area and you can choose the method of payment you prefer, all payment methods are listed on this page with details.

3. We will receive an email copy of your order from the shopping cart and your order status will depend on the payment method you have chosen.

• Payments by Mail:

  Your order will be held as a pending order awaiting your payment. Pending orders are held for up to 12 days if Mail Order is selected as payment method.
Your order summary will be emailed to you automatically at the email address you entered during checkout, this does not signify that an order has been placed. That email will contain your order details and we will also receive a copy of that email.
When we receive your payment we will send an Order Confirmation email including all details of your order and letting you know the estimated shipping date for your order. The shipping date is not written in stone, it is our best estimate of when your order can be completed based on our current workload and expectations.

• Online Payments:

We do not charge your credit card until your order ships. You will receive an automatically generated order summary from the shopping cart and an automatically generated "OrderConfirmation" from Authorize.net. The Order Confirmation email fromAuthorize.net only signifies that you have authorized a purchase, not that you have been charged. The automatically generated Order Confirmation email from Authorize.net does not signify that you have an active order. You will receive a personal Order Confirmation within 24 hours at the email address you entered during checkout to let you know the status of your order.
If we cannot contact you by email to send an Order Confirmation, your order is not activated.

• All Payment Methods

When payment is received, your order is activated and you will receive a personal Order Confirmation email with full details for your order. The time to make any changes and to verify that your order will be what you want is when you receive the personal Order Confirmation email.

CREDIT CARDS / DEBIT CARDS

We accept Visa and MasterCard only. Credit card and Debit Card orders are accepted by mail or online through Authorize.net's secure processor. Credit card orders and Debit card orders are treated the same; that is, we cannot tell what type of Visa or MasterCard is used to place an order so if you are using a debit card and you are debited immediately, we have no way of knowing that. You would need to contact your card issuer with any questions. Either way we do not receive any payment until your order has shipped. If you wish to buy a MasterCard Debit Card please see HERE or visit the Western Union website.
To order by credit or debit card, please use the shopping cart to total your order and calculate the shipping costs. It is important that you select the correct shipping zone to avoid delays. A summary of your order will be emailed to you instantly at the email address you entered during checkout and we will receive a copy of your order; We use the Customer Order number to process your order. To order by mail using your credit card you will need to print and send a copy of the Credit Card Order Form . Please contact us if you have any questions.

To order by mail, include the completed Credit Card order form with your Customer Order number sent to you at the email address you entered during checkout. You will receive an Order Confirmation email to let you know we have received your order and to list the details and estimated shipping date of your order. We do not charge your credit card account until your order ships. If you are using a debit card your account may show funds withdrawn as soon as you place your order. That depends on your card issuer, we have not charged your account. We will send an email with your shipment information when your order ships.

CHECKS / MONEY ORDERS BY MAIL

To order by mail, we need the Customer Order Number for your order which was sent to you by the cart at checkout; please include it with your check or money order. The address to mail to is sent to you in the email order summary. We do not accept orders without a Customer Order Number which is generated by the shopping cart. In general, mail orders take 7-10 days to arrive at our facility unless they are sent by USPS Priority mail. Express Mail will not arrive more than one day sooner, save your money. Money order payments are treated as cash. Personal checks are usually deposited on the first business day following receipt and can take up to 11 working days to be processed;   for this reason we suggest Postal Money Orders in place of personal checks, but if you are willing to wait, you may pay with a personal check. It can take several weeks from the date you mail your check for your order to ship due to different bank policies. As long as you don't mind, we don't either.

To order by mail, we need the Customer Order Number for your order which was sent to you by the cart at checkout; please include it with the Credit Card Order Form for your credit card information. We accept Visa and Mastercard only. We do not accept orders without a Customer Order Number which is generated by the shopping cart. In general, mail orders take up to 10 days to arrive at our facility unless they are sent by USPS Priority mail. Express Mail orders arrive only one day earlier, save your money. When your order is received by mail we will send an order confirmation to you by email. You are not charged until your order ships.

GENERAL INFORMATION

About Shipping Charges
_{You need to select the shipping charges that apply to your shipping zone. If you do not make a selection the cart will add the amount for zone 8 but we will only charge the correct amount for your actual zone. If you choose a lower zone than where your order is being shipped to we cannot process your order and we will send you a notification. We can charge you less than the amount you have authorized but not more without further authorization.}

Note to AOL clients

We have had notices up regarding problems with AOL: emails not being received. We have tried to get co-operation from AOL and AOL clients. We don't spam, ever, but we need to contact you to be sure we have all your order's details correct, and to let you know WHEN to expect your order to be delivered. AOL treats all email as spam by default and does not deliver legitimate emails to your inbox unless the sender is in your address book or whitelist. We send order information and it is not recieved so the client is left to wonder about their order instead of having information that has been sent to them. We no longer accept orders from AOL email clients, sorry. Please provide an email address where you can receive communications without problems, to avoid delays and misunderstandings.
We have utmost respect for your privacy but if the wrong shipping zone is selected during checkout (for example) we cannot process your order until we receive authorization. If we can't contact you, your order is cancelled. For this reason we can no longer accept orders from AOL email clients.

* Many email providers have very agressive spam filters in place so that legitimate emails may not appear in your "INBOX". It is your responsibility to be aware of and adjust your email settings so that you can receive communications regarding your order. Often you may find the 'missing' email in your SPAM/JUNK MAIL/BULK MAIL folder. You can add our email to your 'whitelist' or check your other folders - if you haven't received an email you are expecting from us you could also let us know. This is a problem with "whitelist/approved list" filters: how do you know what email to add to your list until you have received the email? If your email provider sends us an email to join your list we do not respond.