Premio® Game Tables
Policies

Whether you are ordering from us or from another site you owe it to yourself to read what the deal is before you buy. It is time well spent to acquaint yourself with the place you would like to do business with.

• PERSONAL CHECKS and MONEY ORDERS

We accept Personal Checks and Money Orders. To order by check or money order, please use the shopping cart to total your order and calculate the shipping costs. Orders with payment by check or money order are considered to be pending orders and are not activated until your payment is received. We hold pending orders open for 12 days to allow plenty of time for mailing your payment. Pending orders expire and are no longer valid after 12 days, payments will be returned. We use the Customer Order Number to process your order. Please see the How To Order page or contact us for details or questions. To order by mail, include payment in U.S. funds, including the shipping and handling fees with your mail order. You will receive an Order Confirmation email to let you know we have received your payment and activated your order and to list the details and estimated shipping date of your order. We will send an email with the Delivery Confirmation number when your order ships. Your order will be processed when your check has cleared which can take up to 11 business days, for faster service use a money order. Returned checks are subject to a $20.00 service charge.

• CREDIT CARD ORDERS

We accept Visa and MasterCard only. Credit card orders are accepted by mail or online through Authorize.net's secure processor. To order by credit card, please use the shopping cart to total your order and calculate the shipping costs. To order by mail or fax using your credit card you will need to print and send a copy of the Credit Card Order Form . Please see the How To Order page for more complete information or contact us if you have any questions.
Online ordering using Visa or Mastercard involves two steps: using the shopping cart which is on our website and does not require secure pages, and then transferring your browser to Authorize.net's secure site for your payment information. No credit card information is collected from you on our unencrypted pages. When you are asked to enter your credit card information you will be on Authorize.net's secure server where all sensitve information is securely encrypted for your protection. Your credit card information is not returned to our website, we do not maintain any purchase information on our website at any time. All your personal information is encrypted and processed by Authorize.net on their state-of-the-art secure servers.
All purchases made on this website are deferred payment purchases, you are not charged at the time you place an order; even items that ship the same day are not charged until they actually ship. We are occasionally contacted by clients who notice that a deduction has been made from their account when an order is placed and that depends entirely on the policies of your card issuer, not us. We do not charge your account until your order ships.

• SHIPPING

Our orders are shipped using USPS Priority Mail, with Insurance and a Delivery/Signature Confirmation. The shopping cart will total your order and include shipping, handling and insurance charges, it requires you to select the proper shipping zone. A shipping charge is added to each item that adds weight to the shipment. Our shipping charges are based on actual costs plus a handling charge to help cover the costs of packaging, and insurance fees. If you would like to determine shipping costs you will need to determine your shipping zone which is based on the first three digits of your zip code. See the ZipZones Chart to determine your zone. Your Zip Code will not be listed, just find the range that includes the first three digits of your zip code. Postage rates are listed here so that you can estimate your shipping charges without waiting to get to checkout. Our orders are carefully packaged to avoid damage in transit and all shipments are fully insured against damage or loss during shipment. We will send an email with your shipment information when your order ships. Insurance covers any damage that may occur during shipping including complete loss of your shipment. Email us immediately if your order is damaged during shipment. Any damages must be reported by a letter, your letter is required by the insurer, and photos of the damage will be needed as well.

• BACKORDERS

Generally, we will make only one (1) shipment per order. If you are ordering accessories and a custom product we may ask your permission to hold accessories to ship with the rest of your order unless they need to be shipped separately because of packaging requirements. If accessories need to ship separately you may request that we ship them ahead of your other item/s. We can ship most accessories immediately.

• SHIPPING DATE

When you place an order we send an order confirmation with the estimated shipping date. The estimated shipping date is an estimate, not a guarantee or promise. Too many circumstances can interfere with the schedule to specify an exact date in advance. We have no control over weather conditions and they can play an important part in how soon wood products can be completed. Occasionally we receive supplies that are not up to standards and they must be replaced. When large numbers of orders are arriving daily it will mean that each order is scheduled in order of arrival so an order that could be completed in 10 - 12 days if begun immediately will be delayed, possibly by weeks, until it reaches its "turn in line".
Your table is made by hand, by government certified artesanos and by law we cannot hire help to produce our work. Our output is limited to what two people can produce. In busy seasons we work over 12 hours a day frequently, including weekends. If it is important to you to receive your table for a specific date you must order well enough in advance to enable your order to be completed by that date.

• CANCELLATIONS

When you place an order we send an order confirmation with the estimated shipping date. If you decide to cancel your order you must notify us before your order has shipped. In the case of custom made tables or tops and WMD Dominoes, a notification is required at least five days prior to your scheduled shipping date to avoid charges for customization.

• REFUNDS

When a refund is made it will be made in the same form as your payment: We will issue money order refunds for check/money order payments and process credit refunds for credit card payments.

• INVALID ORDERS

Occasionally items are ordered that cannot be supplied as ordered, for example, a custom graphic option ordered with no table. This is an invalid order and will be voided. Before voiding an invalid order we will contact you to let you know the problem in case there has been an error.
Please read the product description before placing an order to be sure that what you are ordering is the item that you wish to order.

• DAMAGES & ERRORS

All of our orders are packed carefully for shipment. Email us immediately if your order is damaged during shipment so we can provide detailed information on filing a claim. We will file the claim for you but you will need to provide required information. Any damages must be reported by letter, your letter is required by the insurer as well as photos of the damage and all relevant information. You will need to co-operate with the claim process for an insurance claim. Without your input we can file no claim. Legally we have no responsibility to file your claim for you, we do this as a service to our customers. Ownership passes to you as soon as your order is shipped.
The merchandise is insured for its full cost. If there is an error please contact us within 7 days. We will correct any error we make at our expense. We are not responsible for customer errors, please read your Order Confirmation before your order arrives as it contains the information we have for your order. (This has happened more than once). Just one more reason to use a valid, active email address and read the Order Confirmation that we send.
The shopping cart automatically sends an order confirmation, this merely confirms the order that you placed and does not confirm the details - or acceptance- of the order you placed.

• RETURNS

No returns after 30 days without special authorization. Please email for authorization before returning any merchandise. Unauthorized returns may be subject to a 50% restocking fee to cover any additional expenses caused by clients' actions. This includes unclaimed shipments that are returned to us. Please include a copy of the original invoice and a brief explanation. Exchanges should be treated as a new order. Please include applicable shipping charges and insurance. Shipping fees are paid to the USPS to deliver your order and they are not refundable once that service has been performed, we can only refund the price of your merchandise (the purchase price).

• RETURNS on personalized items or custom made orders

Permanently Customized (personalized / engraved) items are non refundable, please ask any questions you may have before ordering. Laser engraved items are non-refundable except in the case of our error. Merchandise will only be accepted for return if it does not show any use and if the return has been authorized by Premio Game Tables. There will be a deduction for materials used to customize your order and any damage caused by improper packaging for return.

• WHOLESALE

We are unable to produce high quality tables in sufficient quantities for wholesale prices however we do offer discounts for quantity purchases when multiple purchases (more than 3 of the same item) are ordered. Dominoes and accessories are not included in multi purchase discounts. The discount is offered on the table price only as we have no way to discount shipping charges and options are priced below cost.

Wholesale pricing is available for 12 or more imported items such as dominoes, business documentation is required.

• WARNING

THERE ARE ITEMS SOLD ON THIS WEBSITE THAT SHOULD NOT BE LEFT IN THE REACH OF SMALL CHILDREN. THESE ITEMS ARE INTENDED FOR ADULT OR ADULT SUPERVISED USE.

• DISCLAIMER

ALL PRODUCTS ARE GUARANTEED TO BE FREE OF DEFECTS. HOWEVER, AS THERE CAN BE NO CONTROL OF THE USE OF OUR PRODUCTS, THERE ARE NO WARRANTIES WHICH EXTEND AS TO THE RESULTS OBTAINED.
What this means in plain english is that we cannot control how a table is used once it leaves our premises so we can't guarantee that nothing will ever damage it.

• GUARANTEES

Our Handmade Custom Tables are guaranteed to be as shown and represented in our written descriptions and our pictures. We further guarantee that our custom tables have no inherent defects that affect their purpose, which is a game table. Wood is a product of nature and contains characteristics such as differences of pattern and grain or solid knots. We work hard to ensure that any natural defects are minimalized and that the end product is the best that can be achieved.
If you are not satisfied with your table, return it to us within one week of receiving it, postage paid in original carton(s) and condition and we will refund your purchase price.
This guarantee does not cover shipping damages which are covered by insurance.

Imported items are clearly marked on our website and carry no guarantee other than accuracy of pictures and description.